Medi-Exchange FAQ
   
 
 
     
 

Who is Medi-Exchange ?

Medi-Exchange is a premier online marketplace that dynamically link buying and supplying medical institutions into real-time medical trading communities. Our solution powered by Commerce One enables companies to significantly reduce operational costs and increase efficiency by automating the entire indirect goods and services supply chain. As a result, enterprise organizations are able to realize a strategic competitive advantage as well as a rapid return on investment.

Medi-Exchange is headquartered in Singapore with regional offices in Malaysia, Indonesia, Hongkong and Taiwan and can be reached at (65) 225 2911 or via the Internet at http://www.medi-exchange.com/

Medi-Exchange Goals:

  • Create a online medical marketplace for procurement, tender and auction.
  • Provide a jumpstart into ecommerce for hospitals without the investment and technology risk.
  • Enable hospitals and clinics to manage procurement instead of paperwork.
  • Create a real-time trading environment between buyers and suppliers and commerce service providers.


Why did you develop Medi-Exchange?

Medi-Exchange developed Medi-Exchange to enable all organizations, regardless of size, to participate in electronic commerce. By dynamically linking buyers with their suppliers over the Internet, Medi-Exchange creates more efficient and cost-effective purchasing processes for all trading partners involved.


What are the benefits of participating in Medi-Exchange?

The benefits include:

  • More accurate process
  • Lower inventory requirements
  • Less errors and re-work
  • Fewer returns
Reduced costs:
  • Lowest transaction cost
Reduced customer service load :
  • Invoicing, accounts receivable
Efficient operation:
  • Use existing content format
  • MarketSite "sharable" normalization
  • One update for trading community
Increased revenue:
  • A new sales channel
  • More on-contract buying
Less off-contract buying


Is this an EDI/VAN Solution?

No. Unlike EDI/VAN solutions that use point-to-point connectivity, Medi-Exchange provides a many-to one-to-many communication between buyers and suppliers. This allows for two-way communication between you and your customers resulting in enhanced customer service and reduced order processing costs.


How will my participation in Medi-Exchange allow me to communicate more easily with my customers?

The many-to one-to-many architecture of Medi-Exchange will allow you to send content and updates to the entire community of buyers at the same time, instead of having to update each buyer one-at-a time.


Will I lose control of my relationship with my customers?

No. In fact, you will gain from greater relationship consolidation with your customers. Simply because you are providing more values add services to the customers who want to do business in this renewed cost effective manner. The host of products that Medi-Exchange provides enable all parties to reduce overall processing costs while enhancing efficiency.


What should I expect when I become part of Medi-Exchange?

By becoming a supplier to Medi-Exchange, you'll be making your catalog content available to the buying organizations that are your existing customers who are members of Medi-Exchange. Each buyer and supplier must have an agreement in order to conduct commerce with one another. If you're not currently a contracted supplier to the participating buyers, you can still place your content on Medi-Exchange. The content becomes transactional when a buyer chooses to conduct commerce and establishes a relationship with you.


Who handles my catalog content?

Medi-Exchange will host your catalog content in a secured environment after carrying out the necessary product mapping, categorisation and normalisation processes.



Where does my catalog content reside?

Your catalog content resides in two locations. The first location is in your customer's indirect procurement catalog that resides on their corporate Intranet. The second location is on Medi-Exchange. The purpose of co-hosting your content is to maintain up-to-date product and pricing information for your customers. For example: You're running a special on widgets at a cost of $10.00. The last time your customer purchased these widgets, the cost was $15.00. You want to provide your customer with the most competitive price. Upon placing the order, your customer would automatically receive the updated pricing because of the functionality of Medi-Exchange. Thus, the Medi-Exchange portal provides real-time updates to ensure your customers are always getting the best price.


How will I update content?

You can submit content through Medi-Exchange. In addition, you can view your content through a hosted web application. And, Medi-Exchange Supplier Services will provide reports to you on a regular basis as your content is processed.


Where do I send my content?

After you have signed an agreement to become a supplier to Medi-Exchange, you will receive further instructions of what location to send your content within Medi-Exchange.


How do I get involved?

You can become a supplier to Medi-Exchange by signing up at the Supplier Registration. After you submit the form online, you will receive a Welcome Message via email.


What is required to participate in Medi-Exchange?

You must first sign an agreement and then provide your content to Medi-Exchange. You will not begin to receive orders until you have established a relationship with a participating buyer(s).


What will it cost me to participate in Medi-Exchange?

Based on the volume of purchase orders generated, a transaction fee will be charged. In other words, there will be a minimum fee charged to you each time you receive a purchase order from your participating customer(s).


What are the hardware requirements for participating in Medi-Exchange?

You are only required to have a standard Internet Service Provider connection (ISP). Browser requirements include Microsoft 4.X and Netscape 4.X.